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Terms and Conditions

The customer of Hugona DMC Nordic (Hugona) hereby enters into an agreement for service.

Hugona is a partner and service provider for booking agents in Sweden and abroad, third party tours within Sweden and individuals who request its services.

General Terms and Conditions

Where these general terms and conditions do not conform with the general terms and conditions for specific tours or services, these general terms and conditions apply.

  1. Introduction
    1.1 The following general terms and conditions explain the rules of usage and the content of the contract that the customer enters with Hugona.
    1.2 While we strive to provide the service we advertise and want to give you the best possible experience, we do so by reacting and responding to the conditions presented with each tour. As we treat every customer as our best client and endeavour to provide the best service we possibly can, we have created these Terms and Conditions to protect both you, the client, and us, Hugona, and ensure we are able to offer you the experience we promise.
  2. Announcements
    2.1 Hugonas primary method of communication is email. All requests, confirmations, changes or cancellations must be communicated to the info@hugona.se email address.
    2.2 Any bookings and alterations to bookings made over the phone or via booking agents must be followed up with a response email on behalf of the client. If this is not possible before the tour start date the client must state this during the call. Bookings and changes may be made to +46 708 440 441.
  3. Corrections
    3.1 The customer is obliged to be conscious about his transaction account and all the corrections that are performed. Hugona is allowed to make correction to all mistakes or errors regarding collection of payments, issuance of invoices, calculation of commissions and discounts, and other transactions, including refunds and chargebacks.
    3.2 The customer is obliged to announce immediately to Hugona if he or she knows about mistakes or errors that have been made in regards to the payments.
    3.3 Hugona reserves the right to make changes to the Terms and Conditions without notice.
  4. Limitations and Restrictions
    4.1 Participation in tours offered by Hugona must meet the requirements stated in the description of the tours. In case of required licence (e.g. driver’s licence) the client is responsible for producing sufficient proof of licence, if that fails the tour might be cancelled without refund.
  5. Payments
    5.1 Payments made via the online booking system are made to the merchant: Hugona, SEB who is the registered owner of www.hugna.se.
  6. Cancellations and Service Changes
    6.1 Cancellations or changes to service must be communicated as indicated in Section 2 via email info@hugona.se
    6.2 Hugona reserves the right to cancel or alter tours and tour content based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the client. Hugona will contact the client ASAP if there are changes to the tours and schedules. We aim to please and of course we try to find the best solution for alternatives in case of changes and cancelations and in best collaboration with the client.
    6.3 The payment will be charged upon booking of a tour, the prices are in Swedish Kronor (SEK) as shown on our website; www.hugona.se.
    6.4 The client reserves the right to cancel a tour at any time. A 100% refund is issued if cancellation is received more then 48 hours prior to the start time of the tour.
    6.5 Cancellations made with less then 48 hour notice are non-refundable.
    6.6 In this case, if participants would like to reschedule the time/date of the tour with less then a 48 hour notice, a change fee of 1 500 SEK will be issued. Rescheduling of tours is always subject to availability. In case of “no show” customer will also have to pay a changing fee if he/she would like to reschedule.
  7. Responsibility
    7.1 We at Hugona take your safety seriously and therefore you need to show licence e.g. drivers licence in cases where that is required.
    7.2 Hugona recommends all clients to purchase their own travel insurance to cover unforeseen circumstances.
    7.3 Hugona is not responsible for any injuries or losses sustained whilst clients are on tours with Hugona whether the booking was made on our websites or via a third party.
    7.4 The client assumes responsibility for their own property, proof of experience and actions while on tour.
  8. Confidentiality
    8.1 Hugona may collect personal information about clients to further the service provided. This may include names, email addresses or other identifying information. These information will not be used or sold to third parties.
    8.2 Hugona may send you newsletters or other information to your provided email. You can always let us know if you don’t want to receive this.
  9. Disputes and Venue
    9.1 In case of a dispute between Hugona and the client, or those that consider themselves a party to this agreement or other general terms and conditions the Tingsrätten in Stockholm will be the settler.
    9.2 Swedish laws apply to the relationship between the client and Hugona.
  10. Customer Declaration
    10.1 The customer agrees to this application and the terms and conditions when he or she books the tour and accepts all the content.
    The client confirms specifically:
    a. That he or she has studied in detail and agrees to the general terms and conditions, specifically about the responsibility of Hugona.
    b. That the agreement for services with Hugona is entered into in its own benefit only.
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